What our Customers say...
We were very happy to see SERVPRO come to our house to do work on our carpet after we had a leak in our plumbing. Our insurance company, USAA had contracted them to do follow-up mold mitigation and drying of our carpet and pads. We were very impressed with the professionalism and competence of the crew that worked on our problem.
I have no doubt that I will use them anytime I have this kind of problem again. I would definitely recommend them to any and everybody I know.
Everyone who came to my house was very professional, courteous, and very helpful.
I called two other companies, both said they would call back right away and no one did. After hours of waiting, I called back and they both said someone would call shortly, nothing. I finally decided to call SERVPRO of Spring/Tomball and got a call back within minutes! I then received constant communication. Finally a company that understands customer service! Nice job! I will recommend this company to anyone!!
Your service was wonderful, prompt, professional. Thanks for much needed help.
This was my first time having to deal with a home claim and my first experience was great with SERVPRO of Spring/Tomball. Any questions that I had during the process was answered immediately by Shane with no excuses attached, he is great.
They did such an amazing job, I couldn't even begin to think of a way to improve their excellence! I had a few contractors before SERVPROand very little was done. Ray, Robert and their team had my entire home back together and in one piece in a matter of days. The work was done so quickly and so efficiently, there was very little disruption to my family's daily routine. If I have to have repairs done again I will definitely call SERVPRO.
Overall process was great, no issues. Crews came in and did the work very quickly and efficiently. Every crew member was professional, and polite to office staff and people living in the surrounding buildings in the apartments. One minor question regarding the concrete that the contractors had questioned, but besides that Great service!
Very satisfied with everything and all the work done. Everybody who helped with the mitigation really knew how to do their job. The process went very smoothly, we were happy with the outcome!
Very professional and quick service. Thank you SERVPRO Spring/Tomball for the awesome work!
They were an outstanding company. They went over and beyond expectations, from the superintendent to all the workers. They were very polite and respectful throughout the whole renovation. I would definitely recommend them again! I was so happy that Allstate recommended them to us. All the people that came into the house were lovely. Shane was outstanding.
The crews were outstanding in every way!! All 10's!!
Couldn't ask for a more efficient and knowledgeable supervisor than Robert Cryer. The painters and drywall men were the best! All 10's for this repair team.
Top notch crew- very helpful- always kept me informed!!!
Good team, excellent moral
Hard working company..always recommended!
Very professional, courtious and friendly. Awesome job SERVPRO.
Great experience all the way through the process!!!!
I had a water line busted on my stair way and created a mess. They came down and cut all the damaged sheet rock and treated my house to prevent mold and other problems related with humidity. I called my insurance company to report the damage and they paid SERVPRO directly. They also took care of my damaged furniture and fixed it all. I am very pleased with the service, hopefully I never need their services again but if I do, I will call them for sure. Thanks SERVPRO!
Proactive communication, outstanding! Jarrod in the build back department was professional and responsive!
We are very grateful for the rapid response and making all repairs within five days of start. Helping us celebrate Christmas on time by finishing all repairs in a timely manner! Everything went exactly as expected!
The service was great!! I will recommend SERVPRO of Spring/Tomball to my family and friends!
If you have a flood problem or remodeling give them a call
Great crew, hard-working, and very friendly!
I would enthusiastically recommend this professional company to anyone who suffers flooding or water damage to their home. In my case, they were truly a godsend.
At 4 am Thursday morning, my wife and I awoke to discover that a busted hot water supply line had flooded our kitchen, the hallways, and parts of every room in our house except one. My wife called our insurance company which contacted SERVPRO. By 7am or so, Kyle, the lead manager, was at our house surveying the damage and before 8 am two "water mitigation" crews had arrived. It was like the "cavalry to the rescue." I found all of their employees to be professional, knowledgeable, and concerned. They kept us (and the insurance company) informed of each step in the process. They used electronic equipment to determine areas where water had penetrated the walls and took extensive pictures and videos of the damage. They were extremely careful with our furniture and personal belongings and pointed out any items that looked like they had suffered water damage. In three rooms they moved the furniture to the center and covered it with plastic which was taped tight. They left three de-humidifiers and thirty some-odd blowers, which they checked daily, to complete the drying process (which took three days in our case.)
The entire staff was professional and extremely knowledgeable throughout my whole claims process. Uprooting my family due to someone else's loss was a hard pill to swallow, but SERVPRO of Spring/Tomball assured me that I was in good hands and they would help me get through these times by making it look "Like it never even happened." 5 Stars, hands down. Thank you guys so much!!!
Excellent service. Our building flooded and it was a great relief to know that everything was being taken care of by professionals. We received fast, friendly service and everything was taken care of in a proficient manner. Highly recommend!
Very helpful company. Always on time, never any issues with my mitigation crews. They always let me know what was going on through the whole process. I highly recommend this company!!
Having our entire home water damaged was devastating. SERVPRO of Spring/Tomball came to our rescue and took care of everything for us. From saving as much of our contents as possible, drying everything to repairing the entire house. The process was very smooth.
The SERVPRO staff were not only polite but respectful as well. Very professional.
Thank you SERVPRO. You are appreciated!
First class customer service ! I would recommend them highly
It was a long haul but the end product was better than if it never happened. Thanks Glen for hanging in there to the finish line! It looks GREAT!
The entire staff is knowledgea
This crew was the only thing that helped me make it through this crazy time. We lost about 80% use of our home, and SERVPRO and Josh's team were amazing. We would use them again if we ever needed this help.
Thank you, gentlemen, for everything you did to help us out
Tom And Deborah Fuller
Shane Elliott was exceptional. Very thorough and respectful and helpful. I was very impressed. Thank you!
They were very accommodating and great to work with.
SERVPRO of Spring/Tomball took great care with handling our possessions and returned them in the same condition as when they left. They had a large crew that worked together and got the job done quickly. Everyone exceeded my expectations during this event.
This service made my life so easy as I had no idea where to go or how to coordinate it had it been left to me to take care of.
Carlos was very polite and courteous and knowledgeable from the beginning. A qualified and fantastic crew completed the job carefully and very professionally in one day! I am impressed and will definitely recommend to others!
We were so pleased with each worker who handled our belongings. All I can say--they work hard and well together--WONDERFUL GROUP!! We were blessed to have them!!
From beginning to end SERVPRO was great. They were there within an hour of our flooding, and always kept us in the loop as to the next steps to repair our home. They always showed up exactly when they said they would, and were very professional. I am extremely pleased with the service I received from SERVPRO
The team was incredible. They were thorough and took the time to explain the process and let us know just exactly what to expect.
They were helping with a water damage situation. Time was critical and communication was necessary. They surpassed my expectations. I would highly recommend them.
The water crews from SERVPRO of Spring/Tomball were exceptional and top-class when dealing with my water damage in my home. Our family could not be more thankful for all the work that was performed.
I would like to thank the entire SERVPRO of Spring/Tomball contents team for keeping me well informed throughout the entire process. In addition, Carlos did a stellar job communicating to my wife and I.
The people that work for that location is very considered and care about their customers....
"I'm very pleased with the entire process."
The customer service I experienced during my interaction with my claim was some of the best customer service I have ever received. Thank you SERVPRO of Spring/Tomball for helping me during such a stressful event and making it like it never happened!
Thank you SERVPRO of Spring/Tomball for your diligence, assurance and hard work that has gone into drying my recent water damage and restoration process.
In October this year we had a kitchen fire. An event like this can be incredibly stressful and worrisome. When our Allstate representative suggested SERVPRO of Spring/Tomball, we had no idea if you all would provide the best service. Well, those reservations quickly vanished as we watched your employees manage this project. All were consistently courteous, patient and interested in the best quality at every turn. I'd like you to know how pleased we are with this stellar service.
The two crew chiefs that handled my contents pack out, and pack in were wonderful to work with. The crews did an outstanding job. They are amazing!
After the damages were assessed at our home we were devastated at the possibility of precious contents and memories that we never thought would be the same. Your contents ladies and gentlemen were so friendly, polite, sincere and exceptional when our belongings were returned to us in excellent condition. Thank you!
Thank you for helping us and for taking care of our belongings and home. Your teams were wonderful.
Suffering a water damage as a first time homeowner I was overwhelmed to say the least. The SERVPRO of Spring/Tomball crews were professional, and walked me through the process one step at a time. I hope I don't have to use them for a while but in the event I have a water damage, I know who to call.
Your entire team did a great job. The contents team handled all of our belongings with care. Thank you for a job well done!
I wanted to take the time to let you know what a wonderful job you guys have done! The craftsmanship of your sub contractors is the best I have EVER seen! From the "dry out" and "pack out" through the "build back" services your team members were a delight to have in my home. Each individual worked hard to make sure our job was above satisfaction. Please encourage these amazing workers in their field, because they make your SERVPRO shine!!!!